Frequently Asked Questions

We guarantee to send you only top quality products and do our very best to package everything so that it arrives safely. If you do have a problem:
Email or Phone 01920 876809 between 9.30am and 4.30pm Monday to Friday. Please quote your order number at every enquiry.
There are three Van Hage stores; Great Amwell (SG12 9RP), Chenies (WD3 6EN) & Peterborough (PE1 4YZ).
Please email us quoting your order number to
Orders under £75 attract a £4.95 shipping fee, orders over £75 are shipped FREE
Van Hage deliver to the United Kingdom ONLY.
Van Hage is dedicated to your total shopping satisfaction. For any enquiries about an order, a delivery, or comments about our website service please email us at between 8:30am and 4:30pm Monday to Friday, quoting your order number (if applicable) at every enquiry. We will aim to respond to all email communication within 2 working days.
If you need to return your item, all returns must be notified to Van Hage by completing our online form prior to  collection or delivery here - Returns Form
Van Hage accept payments through PayPal. You can pay using Visa, Mastercard or American Express cards as well as utilising an existing PayPal account.
Our delivery times are shown on our delivery page, this can be found here - Delivery